Terms and Conditions


  • There are additional charges for matted or overgrown coats.
  • There are additional charges for dogs with behavioural problems.


  • New customers and customers who haven’t returned within a year and a half are required to pay a non-refundable deposit to secure appointments. The remainder of your payment will be taken on the day of your appointment.
  • Should you need to change your appointment we require at least 24 hours’ notice in order to carry your deposit forward.


  • Please note we require 24 hours’ notice if you wish to cancel or reschedule your appointment.
  • Appointments cancelled or rescheduled less than 24 hours before, will incur a 50% charge.
  • You can cancel appointments via telephone or email.

Missed Appointments:

  • Failing  to attend an appointment without any notice will result in a 50% charge.
  • Please note deposits paid are non-refundable.
  • Late arrivals may be turned away and may incur a 50% charge.
  • If your dog has to be sent home due to fleas it will be regarded as a missed appointment.

Collection time

  • Upon dropping off your dog for grooming, you will be given a pick-up time. It is important that you are on time to collect your dog.